Build or Buy? Evaluating Dispute Management Solutions for Banks

Deciding between building an in-house dispute management solution or outsourcing can be a pivotal choice for financial institutions. Each option carries its unique set of benefits and challenges, which not only influences operational efficiency but also customer satisfaction and bottom-line results.

Our FAQ document addresses the crucial questions and considerations faced by financial institutions when evaluating whether to build a custom dispute management solution or procure a service from an external provider.

You will discover discussions on several key factors, including:

• The expertise needed to effectively deploy and manage dispute management solutions.

• A financial comparison of initial and ongoing costs for both options.

• Timelines for development and integration, and how they sync with your business objectives.

• How each option could be integrated into your existing operations, including customisation and flexibility.

• A look at the technological and compliance enhancements offered by external providers versus in-house solutions.

Our comprehensive FAQ aims to equip you with the knowledge needed when weighing each option, ensuring that you consider all aspects crucial to maintaining and enhancing your operational capabilities.

Download your copy here.